Dialoguide Knowledge Base
Host your faqs on
Dialoguide
Answer customer questions while you’re not around by using your FAQs, instructions, directions, and tutorials.
It's a Quick Fix
Offer clarity and up-to-date information without reworking your website.
Natural Fallback
Whenever there isn't an answer inside ChipBot, we'll defer to a contact form or live chat.
Fast & Easy Install
Adding Dialoguide Knowledge Base is a simple, one time code embed, like a Facebook Pixel.
Overview
Avoid Issues Before They Arise
Providing answers throughout your site keeps customers satisfied and improves the likelihood of a sale.
Eliminate Redundancy
Dialoguide offers a swift way to search for previously given answers.
Get Messages and Input
Dialoguide focuses on addressing customer requirements by integrating live chat and contact forms.
Manage
Categorize Various Content Types
Allow customers to search through your FAQs, tutorials, guides, instructions, directions, and more.
FAQ Creation Tool
Utilize our FAQ generator to begin crafting your FAQs if you don't have any yet.
Understand Behavioral Patterns
Dialoguide will inform you about the content being accessed by specific search queries, similar to Google's reporting.
Editor
Respond Using Text
Employ our text editor to create answers ranging from simple to elaborate, akin to using Word or Google Docs.
Reply with Video
Already have a suitable response on YouTube? Embed the video directly within the editor as your answer!
Keep It Brief and Concise
Responding to questions with a “yes” or “no” is acceptable! Customers frequently seek confirmation rather than an extensive explanation.
Analytics
Examine Customer Patterns
Identify trends in user searches prior to making a purchase.
Discover Areas for Enhancement
Leverage the data to address shortcomings on your website and expand the knowledge base.
Data Exportation
Utilize our integrations to transfer data from Dialoguide into your systems, such as HubSpot.
Share
Recycle Responses in Emails
Provide answers through guides or tutorials and direct customers to your website.
Repurpose Answers in Live Chat
Deliver immediate, accurate information using relevant answers from the knowledge base.